Air France, No.1 in the 2026 Podium de la Relation Client®: a shared sense of pride at BlueLink

On 16 March 2026, Air France once again distinguished itself by securing, for the eleventh consecutive year, first place in the Podium de la Relation Client® in the Transport category. A true benchmark within the industry, this annual ranking, based on a Kantar and BearingPoint survey, assesses the quality of interactions between companies and their customers across all sectors.

This recognition highlights Air France’s ability not only to meet its commitments in terms of customer experience, but to exceed them. In 2026, the airline achieved results above the sector average, and 18% of surveyed customers consider that it goes beyond its promises. This confirms a positive dynamic across the three core pillars of the survey: emotion, connection and execution. Together, these indicators reflect a coherent, robust and sustainable relationship strategy.

A long-standing and trusted partner of Air France since its creation, the BlueLink Group is delighted with this new accolade, which shines a light on the relational excellence upheld by the parent company and reflects the daily commitment of the BlueLink teams dedicated to its remote customer service. Across the world, these teams work tirelessly to offer Air France customers a caring, human and personalised relationship, in line with the airline’s exacting standards. This first-place ranking is a genuine source of collective motivation, strengthening BlueLink’s ambition to continue supporting Air France in the ongoing enhancement of its remote customer experience.