Know
my customers
to understand them from every angle
Move from "big data" to "smart data": we collect, carefully sort and return to you the data linked to your customers in the form of detailed and enlightening analyses.
- CUSTOMER FEEDBACK PROGRAM
Choose and implementing a Voice of the Customer solution for customer satisfaction surveys
- CUSTOMER SATISFACTION SURVEY DESIGN
Creating relevant satisfaction survey questionnaires to gather feedback from your customers
- SOCIAL LISTENING
Setting up a service of "Social Listening" to enrich your customer knowledge by analysing all the content available on the web (social networks, blogs, written press, etc.)
- CUSTOMER INSIGHTS
Setting up a solution for analyzing the voice of your customers (text and/or voice) to enrich your customer knowledge and better understand their perception of your products and services.
- CUSTOMER SATISFACTION & KNOWLEDGE STUDIES
Carring out research into your customers' satisfaction and/or behaviour and make recommendations to improve their experience.
- MYSTERY INVESTIGATIONS
Carring out mystery shopping campaigns with your Customer Service department, using the channels and languages of your choice.
- THANK YOU AND/OR CUSTOMER WINBACK
Setting up a system for recontacting irritated/withdrawn customers to win them back and thank promoters for their commitment.
Our client references
They chose us and we are proud to support them in a partnership of mutual trust and co-construction.
Focus on customer relations trends
Our experts decipher and analyse the latest customer relations trends for you.
